Frequently Asked Questions
Can I print your designs on t-shirts, cups, stickers, etc?
I do not allow anybody to use any of my designs other than for personal tattoo use with my permission tattoo ticket as I have copyright over all of my art. I personally sell my art in my small business if you’re looking to purchase.
Can I use a drawing I saw of yours as a personal tattoo?
Yes! You can purchase a “tattoo ticket” in my shop and this gives you permission to use my art for a personal tattoo while also supporting me as a full time artist. Upon purchase I will send you a pdf of the design you choose to the email attached to the order. It is one tattoo ticket per design. There is nothing shipped (no physical ticket). If you need an email from me giving you permission for your tattoo artist, please email me at email@example.com
How can I buy your work?
On my website that’s linked in my bio at livinglunacreations.com OR on Etsy LivingLunaCreations.
How come I don’t see products on your Etsy?
All of my products are on my website and only a percentage are on my Etsy. I made this switch because Etsy takes a bunch of extra fees from each sale for no reason whereas with the website I only have to pay a monthly fee.
When will custom tattoo requests open again?
February 24th 6PM EST will be the next time custom tattoo requests open and only 50 slots will open. I will only be taking requests via Instagram DM to stay organized. Before messaging me on the 24th, please know the following about the design you would like to get: 1.) You must have an idea or inspo of the design you would like to get and it must be as descriptive and concise as possible. I don’t take designs where you are giving me the creative freedom because almost all of the customs I’ve done where a customer has given me “creative freedom” it has turned out that they don’t want the final. This is understandable because I am not in your head so I don’t see what you see but it does waste my time. 2.) A 50% non-refundable deposit will be collected before starting the design process. The other 50% will be collected at the end. 3.) You must know the size and level of detail you would like of your design so I can create an accurate price quote for you. Custom tattoo designs start at $65 USD and this gives you up to 3 inches.
When it comes to apparel, what size should I get?
My sweatshirts and tee's are unisex and true to size! But I always recommend sizing up one for a baggier/cozier feel if that's what you prefer.
Do you ship internationally?
Yes, we have worldwide shipping! The only places USPS has stopped is Australia and New Zealand. This will be updated once that ban has been lifted. But please be aware that you may be required to pay additional duty/customs fees depending on where you are ordering from. Check with your local customs office if you have any further questions. We are not responsible for any customs fees.
When will my order ship?
Your order will ship within 3-7 business days (but most of the time will be sooner!). But, if you place an order during a major launch, please allow up to 14 business days for your order to ship.
How can I track my order?
When your order ships, a tracking number will be sent to the email that is attached to the order. If you can’t find it right away, double check your spam as it sometimes goes there. When it comes to just sticker orders, sticker orders ship free domestically via an envelope and stamp and don’t come with tracking. They take approximately 5-6 business days to arrive in your mailbox.
What if my order is shipped back to the sender due to an incorrect address?
If I receive packages that are returned due to an incorrect address provided by the customer I will be charging a $5.75 rerouting fee since I have to purchase a new shipping label for your order. This payment can be sent to me via PayPal or Venmo (you will be receiving an email if it applies to your order with contact details.) Once I receive this payment, I’ll send over the new USPS tracking number for you!
What’s your return & exchange policy?
Returns and exchanges are not accepted due to limited inventory. But, if there is an issue with your order, please make sure to firstname.lastname@example.org within 5 days of delivery to fix any issues & concerns. With that being said, when it comes to jewelry, specifically rings and you realize you ordered the wrong size, please email me and usually I will accept it as long as you compensate shipping costs for the new order.
what is a preorder?
Preorders just mean that every hoodie purchased gets created and there’s no extra waste. When a product sells out, I open it for preorder so that you can get the shirt you want in the size you want and it’s guaranteed. Preorders take 7-9 days for processing before they ship out as all hoodies are hand screen printed by me at home.